Refund Policy

1. Overview

This Refund Policy applies to services provided by CODEXIS FLOW. Specific terms may be defined in individual service agreements, which take precedence over this general policy.

2. Project Deposits

Project deposits are non-refundable once work has commenced. Deposits secure team availability, cover initial planning and discovery activities, and demonstrate mutual commitment to the project.

3. Milestone Payments

Payments for completed and approved milestones are non-refundable. Clients should thoroughly review deliverables during designated approval periods before signing off on each milestone.

4. Client Cancellation

• Work completed to date remains billable at agreed rates.

• Unused prepaid amounts (excluding deposits) are refundable within 30 business days.

• All completed work product and documentation will be provided.

• Transition assistance may be available upon request.

5. Cancellation by CODEXIS FLOW

• Unused prepaid amounts are fully refundable.

• All completed work product and documentation will be provided.

• We will assist with transition to another provider where practical.

• Refunds processed within 14 business days.

6. Retainer & Subscription Services

• Monthly Retainers: Cancellation effective at end of current billing period. Unused hours within the current period are not refundable and do not carry over unless specified in your agreement.

• Annual Subscriptions: Pro-rata refund available for unused months if cancelling within first 3 months. No refund for cancellations after 3 months.

7. Dispute Resolution

• Notify us in writing within 14 days of delivery if you are dissatisfied.

• Clearly specify your concerns and requested resolution.

• We will review your concerns and respond within 5 business days.

• Resolution may include revision, credit, or partial refund as appropriate.

8. Chargebacks & Contact

We request that you contact us before initiating payment disputes. Chargebacks may result in suspension of services and affect future engagement eligibility. For refund requests, contact us at info@codexisflow.com.